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AAC and the Communication Matrix

Author-Avatar Jane

9/11/2017 3:15 AM

Hello! My name is Jane Korsten and I am a Speech/Language Pathologist from the Kansas City Area. I have worked with Assistive Technology in the public schools, assisted living settings, clinics and private practice. I am a co-author of Every Move Counts: a sensory based approach to communication (emc) and Every Move Counts, Clicks and Chats: A sensory based approach to communication and assistive technology (emc3). I have also enjoyed being a part of the Quality Indicators for Assistive Technology (QIAT) Leadership as well as a member of the QIAT Community. My passion is about finding AAC solutions and supports for individuals with complex motor and communication needs. While Assistive Technology can offer so many amazing tools to support these individuals, the success of the technology (light or high technology) is directly related to ‘our’ ability to match the technology to individual abilities, needs and interests. I am always interested in what factors influence our final decisions and recommendations regarding tools and strategies. When and to what extent is the decision regarding “best AAC for an individual” determined by the “horse we ride” vs. environmental demands? When do we “need” voice output? Is the need for voice output related to communicative functions - requesting vs. declining vs. social interaction? Or is the need for voice output related more to communication environments… or our own preferences? How ‘fluid’ are we in considering these factors? Do we rely on subjective opinions in recommending various tools or do we make “data based decisions”? I am looking forward to hearing how this community thinks about AAC and what considerations are felt to be most crucial to successful outcomes for individuals with complex motor and communication challenges.

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I have been working with students with complex needs for 25 years in public school in addition to having a son with complex communication needs (vision and hearing impairments). He has a vision impairment, but staff insisted for years that he could use PECS. Prior to exploring PECS, he had an AlphaTalker and it died. He was effective and successful with that, but no one was interested in finding a VOD for him. He could use PECS in very structured speech setting where the pictures could be in predictable locations, but when they weren't he couldn't spend 30 minutes scanning hundreds of pictures to say one thing to make a request. This is not effective or efficient, yet that is what we were asked to do at home. His vocabulary was well beyond 200 hundred words and we had a notebook with all of those symbols, but it took a lot for me to manage it for his access and I couldn't do it all the time. It was good for sentence development concept, but not for functional communication.

I have worked with other students in collaboration with SLP / SPED teams and successfully used a visual system to get them started with initiating communication and developing verbal skills, but there are kids who this isn't the case and I didn't see the progress. Sometimes the staff are convinced that progress will just be slow rather than considering the possibility that it doesn't make sense and the voice output is motivating and helpful. For my son the audio support is so important as well as the consistent placement of the words. I find that many of the students that I work with who need systems for their complex communication needs have motor planning challenges and needs their words to be found in a consistent place that is quick and easy to access. I know LAMP isn't for everyone, but I haven't found anything better for complex needs and true access to language.

I have used ProLoQuo2 Go and have heard great things from others, but I have never seen it successfully use with anyone I have worked with since it came out. I have had several students who have access to it, but don't ever use it. It isn't modeled. I don't think it is modeled because the staff/ parents don't know how to navigate and find the words they want to model. I think it could be a good system if the words were not organized categorically, but more associative in nature. I have spent several hours trying to get familiar with the software, but then the layout is different on each student's device so it is near impossible for me and support staff to learn to model consistently how to use the language system.

I have worked with students who can literally only lift an eyebrow. Switch scanning has to be simple and easy, but the staff don't want to take the time to set it up because of the amount of time and energy it takes. They forget that the student is a human being with the right to say whether he wants to take a bath before he gets his teeth brushed. I present these concepts, but when it isn't important to the family either it is hard to do much about it. In these situations even holding objects for eye gaze if often too much or done so inconsistently there is little meaning. For those who have persevered though, using object symbols has been awesome and students show in their body language anticipation and sometimes excitement.

So in response to your thoughts... it is a complex beast. Often most people on the team have any idea where to start or what can even be done. Then if there is someone who has an idea, not everyone on the team understands all the factors to consider let alone how to address each of the complex issues. It makes me sad to see so many students reading junior high and high school with no formal system or even an informal but well documented system of gestures and cues for communication. I have a student new to me this year who has gestures that seem very purposeful, but no one who has worked with her for the past year knows what any of them mean.... We are going to try a several formal VOD system and see what she does with it even though she has a vision and hearing loss.

So we must persevere and education as many as we can and advocate for resources because each individual is unique and deserves a voice regardless of the form of that voice. Blessings to you.


Dee Steinbach - 9/13/2017

Dee, a great distinction "It was good for sentence development concept, but not for functional communication." We all have multiple modes of communication... and sometimes the technology is the best mode and sometimes it is not.... There is no "one size fits all" and the decisions about what system meets the individual's needs and matches abilities need to start with getting to know the individual better and not knowing the technology better.

Jane - 9/14/2017

I agree,Dee, that it's hard to find a system that is functional in terms of navigation and access time. I also had some good luck with the Alpha Talker and had some of the same experiences you discussed with ProLoQuo to Go. You mention documentation of gestures and cues, and I think this is really important, and so often neglected. I had good luck with making videos of the gestures used by a student in context of activities to share with the future team.

Linda Hagood - 9/16/2017

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I have loved your work for many years, Jane, and am so happy to hear from you. I feel that AAC has a connotation of meaning "using speech generating devices that are electronic." I think we should think of it in broader terms, and your Every Move Counts program taught me a lot about learning to read nonverbal behaviors and shape communicative intent in individuals who have severe disability. I see many devices and switches on dusty closet shelves, never used and yet prescribed in good faith by AAC teams. I am really frustrated with the disdain some people show when they say that an individual who is using nonsymbolic low-tech systems for communicating "has no communication system" and that their parents or caregivers "rely on mindreading." While those devices gather dust, the "mindreading" continues, and if we would really observe and pay attention to the cues those mindreaders use, we could learn a lot and build a more intentional and varied communication system for our nonverbal clients. I know this is perhaps not a very popular response, but your question about when voice output is "needed" triggered this outpouring. Thanks for all you've done in this field to help us learn that all behavior is communication!

Linda Hagood - 9/12/2017

Lately I have been struck several times with our need to use 'emojis' to communicate how we feel but we don't always look at the person who is communicating to see how s/he feels. I think your response, Linda, would be heard by many but maybe not by all. I think technology is great when it is the right thing for the right person as determined by success in communicating ... whether the communication is a change in facial expression, a picture or a grammatically correct spoken message with many words... if it works, it's great! When communication is compromised in an attempt to use technology, it is too bad. It can be a challenge to decide when technology is an enhancement and when it may be a hinderance to communication.

Thank you for the kind words!

Jane - 9/14/2017

Hey Jane, thanks for moderating! It tickled me when you mentioned emojis! What strikes me as the best part of emojis is that they actually are aa system of augmented communication that we all use. Our friends who use augmentative communication may actually be the experts in using these symbols for expression. It made me want to go to my phone (or tablet) and see if I could actually create a meaningful communication board using only standard emojis. I love it when mainstream technology adopts something that we have been doing in our interactions with people with complex communication needs for years.

gaylbowser@gmail.com - 9/17/2017

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